Service on INSTAFRAME
You have any kind of question? The Service on INSTAFRAME will help you!
Service is available in German and in English!
I have already ordered
You have any questions regarding your order on INSTAFRAME? Use the following link to send us a request.
I need help in the process of order
You are in the process of ordering? You have questions regarding a printing type or a product?
Your Service on INSTAFRAME will help you as soon as possible.
Before you send a message to Customer Service on INSTAFRAME, you can take a quick look at our FAQ-sheet. Here we have already answered most of the common questions:
Which types of printing do you offer?
On INSTAFRAME, we provide two types of printing:
Poster printing is the easy and cheap way to order on INSTAFRAME. We use a 250 g/m² premium photo paper, digital printed with a UV protective varnish.
Printing on Canvas is one of the most popular products on INSTAFRAME. Our suppliers print your picture on a 340 g/m² Canvas Material, supported by a wooden frame with a height of 2cm.
In the next months, we will offer new printing methods and add-ons like like framing for your pictures!
How long is the delivery time?
Due to the endless variations on INSTAFRAME, all our products are printed on demand. Our production partners will need up to 5 days for the production. Depending on your country, it will take a couple of days for the shippment. You will receive a confirmation, when your order is printed!
Is it possible to exchange or refund my order?
Due to the On-Demand printing, orders are produced exclusively for you. Thats why we are not able to refund your order!
My order is damaged. What should I do?
Sometimes it happens, that your order get damaged during the delivery process. Please send us a short E-Mail with your order number and with a picture of the damage. After we checked the request, you will receive a new picture as soon as possible!
Who select the Creators?
Creators can register on INSTAFRAME for a listing. Currently, we have some requirements to fullfill, before you can register to INSTAFRAME. In Q2-2024, we will open up our system for more Creators. Duirng the onboarding, we check the Creators for any kind of political or ethical issues.
How can i become a Creator on INSTAFRAME?
When you fullfill all the requirements, you can register as a Creator using our Webform.
Who select the images on INSTAFRAME?
All images are selected by our Creators. We do not tollerate any kind of ethnical or political critical content. Thats why INSTAFRAME checks every picture, before it is listed on our platform!